Terms and Conditions
Last Updated: [02/11/2024]
1. Introduction Welcome to www.gemgalleon.com(the "Website"). These terms and conditions ("Terms") govern your use of our Website and the services offered by Gem Galleon("we," "our," or "us"). By using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
2. Services gemgalleon.com provides an online store for customers to purchase items that have been crafted by hand & also items manufactured around the world
Please note that all prices are subject to change, and gemgalleon.com reserves the right to modify options and pricing over time.
Gift Vouchers & Discount Codes
gemgalleon.com provide gift vouchers for our products and services all vouchers must be used within the stated expiry dates we (gemgallion.com)have the right to refuse a purchase with an out of date gift voucher and we reseve the right to not provide any re fund under these terms & conditions for vouchers that have passed there valid use by date.
Discount Codes.
gem galleon.com will from time to time run discounts and promotions all promotions will have a start date and end date gemgalleon.com reserve the right to refuse any discount after a promotion has ended.
Customer Purchases.
Note all hand made pieces are one of a kind and once sold the item will be out of stock for other customers we aim to keep pieces on display for a period of time after it has been sold to give our site visitors a good idea of what we do gemgalleon.com has the right to display sold items for an indefinite period of time if for any reason you would like your item removed sooner please contact us via our contact us page.
It is important for customers to understand that some of our hand made pieces will be re produced in different formations keeping your purchase a one of a kind by the way it is created gemgalleon.com reserves the right to produce multiple combinations of some items but always avoiding a complete copy of any item we want you to own a one of a kind piece.
3. Purchases and Payments By making a purchase on our Website, you agree to pay the specified amount at checkout.
5. Customer Responsibilities If you are a customer making a purchase on our Website, you agree to abide by our Customer Agreement, which outlines your responsibilities and obligations as a buyer on our platform.
6. Shipping and Returns
All our sold items will be shipped within 24 to 48 hours
Some times in the year are busier and your order may take longer to arrive during the holidays and the Christmas period we aim to get your items to you as soon as possible but we have no control over the time the shipping takes once it has left us.
NOTICE IT IS IMPORTANT TO UNDERSTAND THAT IN THE EVENT THAT YOUR ORDER WAS LOST OR DAMAGED DURING THE SHIPPING PROSSES ANY HAND MADE ITEMS WOULD NOT BE REPLACED AS THEY ARE ALL ONE OF A KIND PIESES WE WOULD LOOK TO RE FUND YOU OR OFFER YOU THE OPTION OF ANOTHER ITEM FROM THE WEBSITE!
Returns within the 14 day cooling of period As an online customer you have a 14 day cooling of period as part of the distant selling act once you have returned the item we would check it is in the same condition that we shipped it in and providing the item is not damaged or used we would give you a full refund.
7. Intellectual Property All content on our Website, including artwork, text, graphics, logos, and images, is protected by intellectual property rights. You may not use, reproduce, distribute, or modify any content without our prior written consent or the consent of the respective owner.
8. Termination We reserve the right to terminate or suspend your access to the Website, with or without notice, for any reason, including if you violate these Terms.
9. Disclaimer of Warranties The Website and its content are provided on an "as-is" and "as-available" basis. We make no warranties, expressed or implied, regarding the Website's accuracy, reliability, or fitness for a particular purpose.
10. Limitation of Liability To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, resulting from your use of the Website or the purchase through our platform.
11.Damage & Breakages
gemgalleon.com use the best components we can find to make our hand made pieces in the unlikely even you should experience a breakage we would ask that you contact us as soon as possible so we can work with you to resolve any issues in most cases we would offer a free repair providing it has happened with a 12 month period from your purchase date after that time we would offer a repair service at a price agreed by you the customer and us gemgalleon.com we want you to enjoy our products for many years if you have any concerns with your products please reach out to us via our Contact Us Page